Friday, June 20, 2008
Friday Good Deed
I helped an insured with her lien holder to get the GAP claim paid. She's been trying to get the bank to send docs to GAP claim since April '08 and they have yet to do that. Well, one call from me to a supervisor at the bank and that cleared it up quick. Docs were faxed to me within 5 minutes and I gave them to her to send to GAP claim. She paid 3 monthly payments on a vehicle that was totalled out by the insurance only because the bank wouldn't forward docs to get the GAP paid. Well, right after talking to the super in Total Loss I talked to a supervisor in the Payoff dept and guess what? She will be rec'g a full refund of the 3 monthly installments within 3-4 weeks from the time GAP pays. Her refund? $993!