Friday, July 8, 2011

First Choice their BEST again!

So yesterday I blogged that First Choice helped me figure out my pay history and I pointed out to them that there was a glitch in the system.

Well, today after lunch I check my emails and find an email from FCP that they have credited my account $50 for my trouble from yesterday.


Thursday, July 7, 2011

First Choice Power - My Prepaid Acct

Back in Sept of 2010 I blogged about my new electric service with First Choice Power. A pay as you go service. Well after almost one year of service I couldn't be happier!

This week I requested a pay history for the month of June. After reviewing that summary I found a few discrepancies so I emailed my contact person and she had someone call me to help me figure this out.

Well, after much discussion, we found that there was a glitch that caused my payments on some occassions to double (catching this helps them correct a problem that could have otherwise gone unnoticed).

For the month of June 2011, a month that my AC never turned off during the day, never cooled my house below 80, I paid a whopping $270! BUT I never saw it because I made a total of 7 installments throughout the month of June.

I love this prepaid thing!